Prague and surroundings · Remote help
IT help services
From Wi-Fi that keeps dropping to a new computer, a website or data recovery. Choose the area you need help with, or simply describe your situation to us.
What’s the problem?
Choose what isn’t working – we will show you how we can help.
- The internet doesn’t work or Wi-Fi is slowWeak signal, dropouts, a new router
- My computer is slow or freezesSpeed-up, updates, a new computer
- My computer is noisy or overheatingCleaning and a cooling check
- My files or photos have disappearedDisk diagnostics and recovery options
- A new phone and data transferContacts, photos and other data
- Email or login doesn’t workSetting up accounts and email on computer and phone
Remotely or on site?
- Settings, accounts or software with working internet: often remotely.
- Hardware, no connection or Wi-Fi coverage: usually a visit.
- We decide together after you describe the problem.
All services
An AI assistant on your own account. We set it up, connect it to your email, calendar and documents, and show you how to work with it.
What’s included
- Setting up an AI assistant on your account
- Connecting it to email, calendar and documents
- Training, settings adjustments and remote support
A simple website, edits and repairs to your existing site, your profiles on Google and Firmy.cz, basic SEO and social media. No monthly fees.
What’s included
- Website edits, updates and repairs
- A simple website or a custom website
- Google Business Profile and Firmy.cz, basic SEO
- Social media profiles and ad setup
We create and set up accounts with Google, Seznam, Facebook, Instagram and similar services. We also help with email clients and moving your email.
What’s included
- Creating and setting up accounts on your computer and phone
- Setting up email and email clients
- Importing, exporting and moving email
- Explaining the basic controls
Is your Windows PC or Mac slow? Or is it brand new? We install the system and apps, transfer your data and connect your printer and other accessories.
What’s included
- Diagnostics and speed-up for Windows and Mac
- Installing and upgrading the system and apps
- New computer or Mac and data transfer
- Printers, scanners and other accessories
A computer built for your needs. We help you choose compatible components, assemble the computer or replace the SSD, memory and other parts.
What’s included
- Choosing compatible components
- Assembling and testing the computer
- Replacing the SSD, memory and other parts
Dust, a noisy fan or overheating? We clean your computer, check the cooling and remove unnecessary programs from the system.
What’s included
- Removing dust from the device
- Checking cooling and temperatures
- Tidying up the system and startup programs
We set up your new phone, transfer contacts, photos and other data, and solve common problems with iPhone and Android.
What’s included
- Setting up a new phone
- Transferring available contacts, photos and other data
- Solving common iPhone and Android problems
We get your smart TV working, connect it to the internet and set up streaming apps. We also explain the basic controls.
What’s included
- Connecting a smart TV to the internet
- Setting up streaming apps
- A short explanation of the controls
Lost important files? We run a disk diagnostic, assess the recovery options and propose a price. We start the recovery only after you agree.
What’s included
- Disk diagnostics
- Assessing the data recovery options
- Proposed scope and price based on the amount of data, before recovery starts
Weak signal, dropouts or a new router? We find the cause of the problem, set up your router and Wi-Fi and connect your other devices.
What’s included
- Router and mesh Wi-Fi setup
- Home connection diagnostics
- Connecting printers, TVs and other devices
We connect your devices into a secure network and set up file sharing and a VPN for secure access at home and when working remotely.
What’s included
- VPN connection setup
- Home network and file sharing
- Access settings and security
Lights, heating, sensors or a smart lock. We choose a suitable system, set up and connect the devices and show you how to control them.
What’s included
- Choosing a system and devices within your budget
- Setting up devices, automations and voice control
- Solutions for offices and short-term rentals
You will find indicative prices for all services in the price list. Prices are final, including VAT.
How it works
- 01
Tell us what’s wrong
A few sentences are enough. If you don’t know where the problem is, we will narrow it down together.
- 02
We agree on the price and date
We discuss the scope of work and whether a visit is needed or remote help will do.
- 03
We get to work
We set up the device, check everything and explain what has changed.
Can’t find your problem? Write to us and we will discuss the options.