Terms and Conditions

1. Provider

Forum Art s.r.o., Company ID (IČO) 06772447, VAT number (DIČ) CZ06772447, registered office at Italská 1202/12, Vinohrady (Praha 2), 120 00 Praha. Phone: +420 603 889 418. E-mail: [email protected]. The company is registered in the Commercial Register kept by the Municipal Court in Prague, file number C 288619.

These terms govern the provision of IT services in person at the customer's premises and remotely. Relations are governed by the law of the Czech Republic, in particular Act No. 89/2012 Coll., the Civil Code, and, for consumers, also Act No. 634/1992 Coll., on Consumer Protection. We conclude contracts in Czech.

2. Enquiry and conclusion of the contract

The form is used for a non-binding enquiry. Sending it, ticking the consent to the terms or the automatic confirmation of receipt of the enquiry is not an order, the conclusion of a contract or a request to start work before the end of the withdrawal period.

First we agree with you on the service, the scope of work, the total price including VAT and travel or the method of its calculation, the date and the method of payment. When the contract is arranged at a distance, before concluding it we will send you the offer, these terms, the withdrawal instructions and the model form by e-mail or in another text form that you can save. The contract is concluded when we receive your explicit acceptance of this offer. We do not consider the enquiry itself or silence to be acceptance of the offer. When arranged in person, the contract is concluded by explicit agreement on the scope, price and date; a consumer receives a confirmation on paper or in another agreed text form.

After the contract is concluded, within a reasonable time and at the latest before the service starts, we will send you by e-mail a confirmation of the contract and the agreed terms in a form you can save.

You do not pay us any special fee for a phone call or for sending the form; any connection or call costs depend on your tariff.

3. Price and scope of services

Prices and billing rules are in the price list. All prices stated include VAT. Before you accept an offer we agree on the final price or a definite method of its calculation, including VAT, travel and billing rules. A price marked “from” on its own is not a price agreement for a specific job. We will only do extra work after you approve its scope and price.

• Travel for on-site services costs 200 Kč within 5 km by road from Praha 9 – Libeň railway station. Each further kilometre costs 20 Kč. This is the total travel price including the return journey. No travel is charged for remote work.
• Disk diagnostics cost 590 Kč. If you order data recovery, they are deducted from the price of the recovery. If recovery is not possible or you do not order it, you pay only for the diagnostics. Successful or complete data recovery cannot be guaranteed in advance.
• The result of the diagnostics is a report on the condition found, the options for further steps and, where applicable, an offer for repair or recovery. The fact that recovery is not possible does not in itself mean that the diagnostics were faulty; we are responsible for carrying them out properly.
• Diagnostics of a broken or hacked website cost 990 Kč and are payable even if you do not order the repair. The repair is charged extra after the price is agreed. Without a backup, a complete restoration of the website and data may not be possible.
• A simple one-page website includes 1 page with 3-5 sections on a ready-made template and 1 round of revisions. A custom website includes up to 5 pages, a design matching your brand, a contact form, basic SEO and 2 rounds of revisions. One round of revisions means one consolidated list of comments within the agreed brief. Fixing defects in our work does not count towards the rounds and is not charged as extra work. You supply the texts and photos. Further pages, rounds of revisions and other work beyond the agreed scope are charged after approval at 990 Kč for each hour or part of an hour.
• The specific offer will set out the files and access handed over, the licence scope, the third-party solutions used, the technical requirements, the method of handover and the scope of follow-up support and updates.
• You pay for hosting, the domain and the advertising budget directly to the providers. Our services are not a subscription or a flat fee: you order and pay for each piece of work separately. Hardware, spare parts, devices and software licences are not included in the price of the work. We will buy them only with your consent.
• You conclude the contract with the provider of hosting, the domain, advertising or an AI service yourself; you also decide on its renewal and termination. Our fee covers only explicitly agreed work.
• You arrange and pay for the AI service and its plan directly with the provider under its terms. You pay us for the setup, connection, training or support. Training is intended for 1-3 people; we price a larger group individually. A custom chatbot for a website belongs to the service Websites, SEO and social media.

4. Payment

Payment is made after the work is completed, in cash or by bank transfer or QR payment. We issue a receipt for the payment. Invoices paid by bank transfer are due within 7 days of delivery of the invoice. The offer states the start date and the completion date or the agreed period of the service.

5. Changing and cancelling an appointment

You can cancel or move an agreed appointment free of charge no later than 3 hours before it starts. If you cancel later, or if we cannot reach you at the agreed time, we charge travel according to the price list only if we have already set off and are on our way. If the journey has not yet started, cancelling or moving the appointment is free of charge. This cancellation rule does not apply to a consumer's statutory withdrawal. Payment for a service already provided can only be required under the statutory conditions and to the statutory extent; the technician merely setting off does not give rise to a claim to the full travel price. This arrangement does not limit the consumer's statutory right to withdraw from the contract and is not a fee for exercising that right.

6. Withdrawal from the contract (consumers)

For a service contract concluded at a distance or off our business premises, as a consumer you usually have the right to withdraw without giving a reason within 14 days of the conclusion of the contract. After an unsolicited visit to your home or an organised sales event, the statutory period is 30 days. Statutory exceptions are assessed according to the specific service; merely arranging an early date or marking a request as urgent does not cancel the right.

Before concluding the contract we will inform you about the proportionate payment and the loss of the right of withdrawal once the service has been provided in full. If you want us to start before the withdrawal period ends, we will ask in advance for your explicit request and confirmation of the instructions in text form, for example in your reply to the e-mail with the offer. The request must be separate from the acceptance of the offer and voluntary. You can send both statements in one e-mail. The consent in the enquiry form does not replace this request. You can use, for example:

A proportionate price can be required only if the statutory conditions are met, including prior information and your explicit request. The right ends only when the service has been provided in full with your prior explicit consent and after you have acknowledged this consequence in advance. Before we start, we will confirm the agreed terms and your request in a form you can save.

It is enough to send the withdrawal on the last day of the period. You can give notice by any unambiguous statement, for example by a letter to our registered office, by phone or by replying to our e-mail with the offer. We will refund any payments received no later than 14 days after the withdrawal, using the same method unless we agree otherwise; this does not affect the statutory proportionate payment. You can use this model:

7. Liability and customer data

• Before any intervention we recommend backing up important data. If you need a backup to be made, we will agree it in advance as part of the work. A missing backup does not in itself exclude our statutory liability.
• We access accounts or devices during setup and support only with your consent. Remote access takes place only with your consent and in your presence. Accounts are created in your details and remain under your control; you enter passwords and verification codes yourself.
• We are liable under the law for carrying out our work properly. The availability and functions of third-party services are governed by their providers' terms; this does not limit your statutory rights against us.
• AI answers are generated probabilistically and may contain errors. We do not guarantee their correctness, completeness or any specific result of using AI; check important outputs. We are responsible for carrying out the agreed setup, connection and training properly, not for the independent functioning of the AI service of its provider.
• If, when providing the service, we process personal data on behalf of the customer as a processor, we will conclude a contract under Article 28 GDPR before such processing starts.

8. Complaints procedure

If the service was not provided properly, you have the right to make a complaint.

• Make the complaint without undue delay after discovering the defect, by phone, by e-mail or in writing to our registered office. State the service, the date it was provided, a description of the defect and how you would like the complaint to be settled.
• We will issue a confirmation of receipt of the complaint with the date, its content, the requested method of settlement and a contact for notifying the result.
• We will settle a consumer's complaint, including removing the defect and informing you of the result, no later than 30 days after it was made, unless we explicitly agree on a longer period.
• Depending on the nature of the defect and the statutory conditions, you have the right to have it removed free of charge, to have the service provided properly, to a reasonable discount or to withdraw from the contract. Statutory rights for defective performance apply to delivered goods and parts.

We will issue a confirmation of the settlement with the date and the method of settlement, or a written justification of a rejection. Your other statutory rights are not limited by this.

9. Out-of-court dispute resolution

A consumer dispute arising from a purchase contract or a service contract that cannot be resolved directly with us can be resolved out of court. The body for out-of-court resolution of consumer disputes is the Czech Trade Inspection Authority (Česká obchodní inspekce), Ústřední inspektorát – oddělení ADR, Štěpánská 567/15, 120 00 Praha 2, https://adr.coi.cz. A proposal can be filed within one year of first asserting the disputed right with us. This does not affect the right to go to court.

10. Final provisions

The processing of personal data is described on the page Privacy Policy. A concluded contract is governed by the version of the terms that you received before concluding it and that we confirmed together. A later change to the published text does not change a contract that has already been concluded.